Your AI receptionist –
for calls, messages and everything in between.
Cortex handles calls and messages from eBay, Amazon and Kaufland, fetches invoices automatically and suggests ready-made replies – you stay in the driver’s seat and just click “Send”.
Integrates seamlessly with
Everything you need – in one platform.
Omnichannel Inbox with AI Drafts
All customer inquiries from eBay, Amazon and Kaufland land in a single dashboard. Cortex reads the message, identifies the intent, and suggests a ready-made reply – you review the draft and click “Send”.
- AI draft in the yellow box – instantly visible, instantly editable.
- Platform badges for eBay, Amazon & Kaufland directly in the conversation.
- Human-in-the-Loop: Support keeps control at all times.
Automatically Find & Send Invoices
When Cortex detects an invoice request, it automatically searches Billbee or Easybill, converts the PDF to a chat-friendly image, and attaches it as a draft – all without manual intervention.
- Automatic search by order number or eBay username.
- PDF → PNG conversion for eBay compatibility.
- Alternatively: Direct delivery via email through SMTP.
Invoice.pdf
Automatically from Billbee
Invoice.png
PDF → Image converted
Chat Attachment
Ready to send
Result in Chat
Here is your invoice as an image.
Invoice.png
142 KB
AI Damage Analysis from Customer Photos
Customers send a photo of the damaged item – Cortex Vision automatically analyzes the damage, categorizes it, and suggests an appropriate refund. Your team decides with one click.
- Four damage levels: minor, moderate, severe, total loss.
- Configurable refund matrix per category.
- Quick actions: Refund, return, or escalation.
Customer image uploaded
IMG_2847.jpg • 2.4 MB
Corner dented, packaging damaged. Product surface shows minor scratches.
Shipment Tracking with Stuck Detection
All shipments at a glance – with automatic detection when a package has been in transit too long. Cortex links tracking data with conversations and responds to customers with full context.
- DHL tracking directly in the dashboard with status badges.
- Automatic stuck detection after configurable days.
- Linking shipments to customer conversations.
Configure Voice Bot & Knowledge Base
Choose your AI voice assistant, add FAQ and shipping policies as a knowledge base, and define refund rules – all in one place. Cortex uses this data for more precise answers in chat and phone.
- Voice agent selection with speech preview.
- Knowledge base for FAQ, returns & shipping info.
- Cortex Logistics: Define stuck days & refund matrix.
Cortex Support Agent
German • Friendly • Professional
Shipping within 2 business days after payment received. Returns are possible within 30 days. For damaged goods, please send a photo to support. |
Cortex Logistics
And much more.
Small helpers with big impact – all built in.
PDF-to-Image
Invoice PDF automatically converted to a chat-friendly image.
Just now
ERP Routing
Billbee & Easybill integrations cleanly configurable.
Just now
AES-256
All API keys & tokens stored with AES-256-GCM encryption.
Just now
Frequently asked questions
Cortex connects via official APIs (eBay, Amazon SP-API, Kaufland Seller API). You authorize access through OAuth – we never store your marketplace passwords.
Absolutely. Cortex generates draft responses that you can edit, approve or reject. Nothing is sent without your explicit approval – you always stay in control.
Yes. All API keys and sensitive tokens are encrypted with AES-256-GCM at rest. We use two-factor authentication (TOTP) and all data is stored in SOC 2 compliant infrastructure.
Cortex automatically escalates to your team via Human Handover. You’ll get a notification and can take over the conversation at any point.
Yes, all plans are month-to-month with no lock-in. Cancel anytime from your dashboard – no questions asked.
Currently we support Billbee and Easybill. More ERP integrations are on our roadmap – let us know what you need.